Email FoilBear Support
Include the iPhone model, Watch model if used, FoilBear version, and what you expected to happen. Never email a password.
support@pepstarllc.comMagic link did not arrive
Confirm the email address, check spam or junk, then use Resend after the countdown. FoilBear emails include both a magic link and a six-digit code. Either one can complete sign-in.
A Watch ride has not appeared
Keep the Watch near the unlocked iPhone, open FoilBear, and leave the app open briefly. The Watch keeps a durable ride file until the iPhone confirms receipt. Do not erase the Watch app while a transfer is pending.
A phone ride is waiting to sync
FoilBear saves a local pending copy before cloud upload. Reopen the app with a stable connection and stay signed in. The next launch retries the session and its route files automatically.
Permissions
Open iOS Settings → Apps → FoilBear to review Location, Motion, and Notifications. Apple Health permissions are managed in the Health app. A denied permission can be restored without reinstalling FoilBear.
Sign out or delete your account
Open Home → profile icon → Edit Profile. Sign Out leaves cloud rides in your private Logbook. Delete Account permanently removes your FoilBear profile, rides, raw ride files, gear, and FoilBear-owned records after a two-step confirmation. Your shared PepStar sign-in remains available for other PepStar apps.
Policies
Read the Privacy Policy and Terms of Service.